Avintiv - Fabrene Inc. is committed to eliminating barriers and improving accessiblility for persons with
disablilities in a manner that respects dignity, independence, integration and equality of opportunity.
Avintiv - Fabrene Inc. permits persons with a disability to use their own assistive devices when accessing
goods or services. These assistive devices may include but are not limited to support persons, service
animals, communication aids, cognition aids, mobility aids and medical aids.
This policy is intended to meet the requirements of the Accessibility for Ontarians with Disabilities Act,
2005 and all related standards and requlations introduced under this legislation, ensuring that persons
with disablilities are provided equal opportunities and standards of service. Reasonable efforts will be
made to ensure that:
a. Persons with disabilities are provided equal opportunity to obtain, use and benefit from
Avintiv-Fabrene Inc.’s goods and services.
b. Goods and services are provided in a manner that respects the dignity and independence of
persons with disabilities.
c. Communications with a person with a disability are conducted in a manner that considers the
d. Persons with disabilities may use assistive devices, service animals and support persons as is
necessary to access Avintiv-Fabrene Inc.’s goods and services.
This policy applies to all Avintiv - Fabrene Inc. employees who act on behalf of or represent Avintiv - Fabrene Inc.
with members of the public or third parties in Ontario.
4.1 Assistive Devices
The use of assistive devices by persons with disabilities to obtain, use or benefit from
Avintiv-Fabrene Inc.’s goods or services will be recognized unless otherwise prohibited due to health
and safety or privacy issues. Avintiv-Fabrene Inc. will also ensure that staff is trained and are familiar
with various assistive devices that may be used by customers with disabilities.
4.2 Support Persons
Persons with a disability who are accompanied by a support person will be allowed to have
that person accompany and have access to them on Avintiv-Fabrene Inc. premises. Due to privacy
concerns, support persons may be required to sign confidentiality agreements.
4.3 Service Animals
Avintiv-Fabrene Inc. welcomes and will permit people with disabilities to be accompanied by their
service animal in all areas where the public has access to the premises and where the Service
Animal is not otherwise excluded by law or for reasons of health and safety.
4.4 Temporary Disruptions
In the event of a planned or unexpected disruption of service and/or access to our facility,
every effort shall be made to provide as much notice as possible.
Notice will include information about the reason for the disruption, its anticipated length of
time, and a description of alternative means of communication, if available.
Notice may be given by posting the information in a prominent location at Avintiv-Fabrene Inc.’s
facility or posted on Avintiv-Fabrene Inc.’s website or by such other method as is reasonable under
the circumstances. In the event of an unexpected disruption, notice will be provided as soon
Avintiv-Fabrene Inc. will communicate with people with disabilities in ways that take into account
Avintiv-Fabrene Inc. will provide training to our employees who interact with the public or other third
parties on behalf of Avintiv-Fabrene Inc.
Employees in the following positions will be trained:
a. Office positions as identified (Customer Service Representatives, policy makers (HR),
Purchasing, etc.); and
b. Other positions within manufacturing as identified (i.e. Shipper/Receiver) who may interact
with the public or other third parties
Training will be included as part of the new hire orientation process.
Training will include:
a. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the
requirements of the Customer Service Standard (Regulation 429/07).
b. Avintiv-Fabrene Inc.’s Accessible Customer Service plan (this Policy)
c. How to interact and communicate with persons with various types of disabilities
d. How to interact with persons with disabilities who use an assistive device or require the
assistance of a service animal or the assistance of a support person
e. How to use equipment or devices provided by Avintiv-Fabrene Inc. (if applicable)
f. What to do if a person with a particular type of disability is having difficulty accessing
Avintiv-Fabrene Inc.’s goods or services
Employees will also be trained when changes are made to Avintiv-Fabrene Inc.’s plan.
Training records shall be maintained in accordance with the requirements of the Standard and
Avintiv-Fabrene Inc. records retention policy.
6.0 FEEDBACK PROCESS
Avintiv-Fabrene Inc. welcomes feedback on the way we provide goods and services to persons with
disabilities. Avintiv-Fabrene Inc. will maintain a feedback form to enable members of the public or third
parties to comment on the provision of goods and services to persons with disabilities.
Feedback may be received in any of the following forms:
a. in person at 240 DuPont Road, North Bay, ON
b. by telephone (705-476-7057 extension 200)
c. in writing; 240 DuPont Road, PO Box 4040, North Bay, ON., P1B 9B4 – attention: Human Resources
d. fax (705-476-7085)
e. by email to firstname.lastname@example.org
Feedback Process and Follow-Up:
a. All such documents will be logged,
b. All questions and concerns received by Human Resources shall be acknowledged within a
maximum of 5 business days from the date of receipt, and
c. Response time to the feedback will depend on the issue, but will not exceed 15 business days
unless there are extenuating circumstances involved.
7.0 AVAILABILITY OF DOCUMENTS
Documents required under this regulation are available upon request. Avintiv-Fabrene Inc. will take into
consideration the person’s disability and provide documents in an appropriate format. Avintiv-Fabrene Inc.
and the person with a disability will agree on what format will be used.
8.0 MODIFICATIONS TO THIS OR OTHER POLICIES
All Avintiv-Fabrene Inc. policies will be developed to respect and promote the dignity and
independence of people with disabilities and those policies already in existence prior to the
passing of the AODA will be reviewed and modified as required.
CUSTOMER ACCESSIBILITY FEEDBACK FORM